Toto T1SW3014#01 Washlet Elongated Bidet Toilet Seat Open Box. Before listing I thoroughly clean and test my products before sending them out. Removing as much dirt, stickers, and markings as I can. I only leave behind stickers which could possibly lead to damage to the item if I were to remove them. However if a problem with an item arises. I have a very customer friendly policy so please contact me. All open box items maybe tested and cleaned if needed some are never used just opened. No subscription, batteries, services included and please be sure to verify if it does require any subscription etc it is available in your area before purchasing. Please provide photos so the damage can be reviewed. And they are satisfied.