Does not appear to have been used. Includes: (1) bidet, (1) mounting plate, (1) sealed hardware kit, (1) remote w batteries, (1) hose socket connector, (1) power cord, (1) hose, (1) safety precaution, (1) instruction manual, (1) hardware kit for remote, (1) mounting base for remote, (1) remote guide. PLEASE SEE PHOTOS FOR WHAT IS INCLUDED. Please do NOT ASSUME an item is included if it is not in the photo.