Outer box is damaged, but product inside is brand new, unharmed. Please allow sufficient time for the package to be delivered. We are a small business and have no control over when the package gets delivered once we hand it off to the carrier. Thank you for your understanding! We only source product from legitimate, large retail partners. Each product has been carefully examined by our team of professionals. We are 100% confident that the products we sell are genuine. Feel free to ask any questions. I will respond fast! We try our best to describe every item accurately. But we are human after all! If we’ve made a mistake, please accept our sincere apologies and reach out to use right away. We will make it right! NO SLAM ELONGATED BIDET SEAT: This seat features a quiet-close lid that closes slowly and silently; a heater provides continuous heated water for consistent comfort with front and rear wash modes with warm water cleansing. EFFORTLESS INSTALL: Quick-attach bidet for fast and secure installation, with color matched plastic hinges included; requires connection to toilet water supply line; all hoses and connections are included. EASY TO CLEAN TOILET SEAT: Quick release hinges allow for easy removal and convenient toilet cleaning; to clean, simply use a soft, dampened sponge or cloth; never use an abrasive material such as a brush or scouring pad. SHIFT PREVENTION: Grip-tight bumpers prevent the toilet seat from shifting during use and add stability. ELONGATED TOILET SEAT: Fits most elongated toilets; for non-residential application recommend using K-7671 or K-20110 Kohler toilet seats.