Item appears brand new, still in original packaging. Toto SW3004#01 Bidet Toilet seat. Fits elongated toilets. Please measure your personal toilet for dimensions versus the diagram in the pictures to be safe, but most toilets are elongated. Features a heated toilet seat, adjustable pressure, temperature control, and energy saving options power the unit down while not in use. More features available that I don’t know how to express without being graphic, but it’s all in the pictures. I have not personally used this specific unit. As far as I know it was an Amazon return and does not appear used.