Thank you for checking out my listings! Please reach out to me directly if you have any questions! A brand new TOTO T1SW2491#01 Washlet Elongated Bidet Seat, This item was bought in a wholesale from Cosco. The box is opened because we checked if everything was there and working. Box was opened with care and is not damaged badly. As I Resell many of my products. I’m new so please make sure the product is functional first, if its electronic, as it very well may be. Thank you again, have a great day!